In addition to providing world class products and solutions, Grass Valley, a Belden Brand, offers industry leading customer service and support. Grass Valley combines technology leadership with a unique mix of the industry’s largest global and local expertise to enable broadcasters and operators to create, control and connect content wherever, however and whenever it is consumed.
To ensure the best possible return on your investment and to protect your revenue, it is important to have access to efficient, fast and flexible support. The growing complexity of broadcast solutions puts pressure on your business to build skills and experience across multiple vendor products and solutions. Being able to balance speed and innovation within a changing market, while also delivering high uptime is a major challenge for most businesses that are creating, controlling and delivering content. At Grass Valley, we are here to help with those challenges, protect your investments, protect your revenue and support your needs.
The three levels of GV Care provide access to the worldwide technical and operational support that you need to help keep your operations running smoothly so that you can focus on business.
- Foundation: GV Care Foundation is for those that need the flexibility of a cost-effective support solution with access to qualified technical experts.
- Prime: GV Care Prime is for those that need access to a comprehensive list of support features, with a focus on high prioritization, uptime and access to advance parts with a fast and responsive service to protect your investment.
- Prime Plus: GV Care Prime Plus for those with complex or critical products and/or solutions, and where the requirement is for the most comprehensive level of service with the very highest priority and responsiveness to support and protect your business goals.